Privacy Policy

At Velour Florals, we are committed to protecting your privacy and handling your personal data with the utmost care and transparency. We will only use the information we collect about you lawfully, in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

We collect information about you for two reasons: to process your order and to provide you with the best possible service.

1. Information We Collect

The type of information we collect about you includes:

• Full name

• Delivery address and postcode

• Phone number

• Email address

• Payment information (processed securely through our payment provider)

• Recipient details where provided for delivery purposes

We will never collect sensitive information about you without your explicit consent.

2. How We Use Your Information

2.1 We collect and use your personal information solely to process your order, arrange delivery or collection and provide customer service.

2.2 We will not email you for marketing purposes unless you have given us your explicit consent to do so.

2.3 You will always be given the opportunity to opt out of any marketing communications from us at any time.

2.4 We will never share, sell or pass your personal data to any third party companies for marketing purposes.

2.5 Your data will only be shared where strictly necessary to fulfil your order, for example with a delivery partner where applicable.

3. Accuracy of Your Data

3.1 The personal information we hold will be kept accurate and up to date.

3.2 You have the right to request a copy of the personal information we hold about you at any time.

3.3 If you find any inaccuracies in the information we hold, we will correct or delete it promptly upon your request.

3.4 To request a copy of your data or to raise any data related queries please contact us at:

Velour Florals West London, UK

📧 info@velourflorals.co.uk

📱 @velourflorals.studio

4. Data Security

4.1 All personal information we hold is stored securely in accordance with our internal security policy and UK law.

4.2 We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

4.3 Payment information is processed securely through our website payment provider and is never stored directly by Velour Florals.

5. Cookies

5.1 We may use cookies and similar tracking technologies to understand how visitors use our website. Cookies are small files stored on your browser that help us improve your experience on our site.

5.2 You can modify your browser settings to refuse cookies at any time. Please note that disabling cookies may affect the functionality of certain areas of our website.

5.3 Every time you visit our website we store a log of your visit including your IP address, pages visited and browser type. This data is used strictly for statistical purposes to help us understand how our website is being used and to improve our service. This data is never used to personally identify you.

6. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

• The right to access your personal data

• The right to correct inaccurate data

• The right to request deletion of your data

• The right to object to processing of your data

• The right to withdraw consent at any time

To exercise any of these rights please contact us at info@velourflorals.co.uk and we will respond within 30 days.

7. Changes to This Policy

7.1 Velour Florals reserves the right to amend this Privacy Policy from time to time.

7.2 If we make any substantial changes to the way we use your personal information we will notify you by email or by posting an announcement on our website.

7.3 We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions or comments about this Privacy Policy or how we handle your personal data please contact us at:

📧 info@velourflorals.co.uk

📱 @velourflorals.studio

🌐 www.velourflorals.co.uk